Frequently Asked Questions
Everything you need to know about your next Ivy City Co purchase.
How do I determine the right size for me?
We provide a detailed size chart on every product page. Since many of our dresses feature smocked bodices or specific silhouettes, we recommend checking the 'Fit & Care' tab for specific measurements and whether to size up or down.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, Ivy City Co ships to most countries worldwide! Shipping rates and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are typically unable to make changes or cancellations. Please double-check your shipping address and size selection before completing your purchase.
How should I care for my Ivy City Co dresses?
To keep your pieces looking beautiful, we generally recommend hand washing in cold water and laying flat to dry. Specific care instructions can be found on the interior garment tag of each dress.
When will out-of-stock items be restocked?
We frequently restock our most popular styles! We recommend signing up for 'Back in Stock' notifications on the specific product page to be the first to know when your size is available again.