Returns & Exchanges

At Ivy City Co, we want you to love your dress as much as we do, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please note that all items marked as Final Sale are not eligible for return or store credit.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Choose Return Method

Select whether you would like to exchange for a different size, receive store credit, or get a refund to your original payment method.

3

Print and Pack

Download your prepaid shipping label and securely package your items in their original packaging, ensuring all tags remain intact.

4

Drop Off and Track

Drop off your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing